Help

The short answers first, then a person.

The usual questions

I cannot sign in Use the forgotten password link on the sign-in screen. It emails you a link that works once and lasts an hour. If the email never arrives, the address on your account is probably not the one you are checking, and The Journey Church can fix that.
I do not have an account The Journey Church sets accounts up. Ask the office and they will send you a link to choose your own password.
I want fewer emails Every email has an unsubscribe link at the bottom. You can also choose which kinds you get on the You screen in the app. Anything about your own account still reaches you, because that is not news, it is your account.
I want to delete my account You screen, then Delete your account. It removes your login straight away. Your record at The Journey Church belongs to the church, in the same way a paper roll would, so ask the office if you want that removed too.
Where is my kids check-in code On the You screen, in large type. It is your household's code, so it is the same for everybody in your family.
Someone is being unkind in chat Tap Report under the message and church staff are told straight away. Tap Block and you stop seeing that person's messages immediately, without waiting for anybody. You can undo a block on the You screen.
Giving is not working Giving happens on The Journey Church's own giving platform. This app links to it and never handles the payment, so anything to do with a card or a receipt is with them.

Ask The Journey Church first. They hold your record and can change anything about it.

If the app itself is broken, email isaac@betweensundaysconsulting.com and a person will answer. There is no ticket queue and no chatbot.

It helps to say what you were doing and roughly when. We can find the rest.